Usacomplaints.com » Internet & Web » Complaint / Review: Verizon FIOS - Worst Customer Service - Technical Support. #594378

Complaint / Review
Verizon FIOS
Worst Customer Service - Technical Support

Do not purchase Verizon FIOS, if you don't could be without support to get a extended interval when things FAIL. The support was excellent at first, however our Television began to free audio and might just recover when restarting the FIOS container. We named tech support team plus they informed us there is something amiss within our region, also it could be set quickly. This continued for weeks, till we delivered from the week-long a vacation to discover that we'd no support whatsoever. We named tech support team plus they stated they'd deliver somebody out 24 hours later. The specialist arrived directly after we waited the through the entire 4 time screen, and informed us he couldn't repair the problem and would need to return. He described the fiber operating to the device was incorrectly mounted, it had been squeezed and had eventually been cut from the hold which was grabbing it. 24 hours later we named verizon, directly after we had waited for the whole day without so much like a telephone call. They assured us somebody was returning. We named 2 more occasions within the span of the whole evening, without any contact from Verizon. The final customer support consultant we talked to on that evening informed us at 7pm EDT that needs to be out and he or she was calling the neighborhood Alexandria office. She was atleast type enough to depart a note on my mobile phone stating that she was not able to achieve anybody there. We woke up the following day nevertheless serviceless and named tech-support again, simply to be informed that somebody was without a doubt being released at 3pm. You thought it, 3pm folded around with no specialist had approached us or come. I named Verizon, simply to discover they had planned another screen from 1-5pm! Can you think these folks. So here goes a later date of me removing to determine if I'm stood up. Just how many of you're prepared to guess they appear (following the history to date)... If you should be considering purchasing this support watch out for this experience. I am opting for another web and cable supplier the moment I - can!!


Offender: Verizon FIOS

Country: USA   State: Virginia   City: Alexandria

Category: Internet & Web

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