Our mom-in law, that has been an AT&T client since 1963, was so left when uVerse became obtainable in her hometown of Bedford, TX. She registered for the whole uVerse bundle; telephone, Television, and web. That’s once the problem began. Three times following the installment, the whole support transpired. Our mom-in law was t/e telephone, Television, or Web. We approached tech support team along with a technology would be sent the next evening. The following day the technology did appear, overdue, but informed us they couldn’t look for a difficulty and planned an “underground” team in the future out the next evening. Therefore within the first 5 days of support, the whole service was out for 2 of these times. Our mom-in law wasn’t relaxed being t/e telephone support, therefore she questioned if she might change the uVerse telephone back again to an ordinary phone-line. AT&T planned that for that following Wednesday, but informed us that she'd need to spend $5 more per month than what she was spending formerly since the strategy she'd had for 40 years was no more available. On Monday, the web went, she named tech-support, plus they strolled my mom-in law through resetting the uVerse container, which appeared to function. AT&T didn’t circumvent to changing the telephone until Friday (recall, it had been planned for Wednesday), as well as in these three times, her Web is out two more occasions and her Television is out once. Resetting the container and waiting fifteen minutes fixes the problem every time, but on Friday, once the telephone is ultimately changed back, it and Web venture out again. Resetting the container doesn’t repair it this time around, and we contact tech support team. They claim there is nothing wrong using the point plus they send a technology. No technology actually turns up, but anything begins functioning again at 10:00 PM the next evening. Therefore, in case your subsequent me so much, within the first 10 days of support, uVerse was unavailable for 5 of these times, my mom-in law and that I have invested near to 8 hours about the telephone with numerous client service and tech-support divisions, and obtained two days off-work. At this time my mom-in law chooses to change back again to DSL and simply keep uVerse Television. We contact AT&T on Friday plus they reveal there will be a technology out in two times to look after that, however they can't provide her DSL for what she was spending before (the marketing was over) thus in the place of $14.99, it'd be $20/month. We reluctantly agree. We get a ask Tuesday confirming our visit for Thursday, and so I consider a later date down to become there once the specialist came, but no one actually turns up. I contact “customer service” to tell them the specialist never came, but rather of apologizing, they went right into a “sales spiel” and have if we desired to update to some higher-speed DSL support for only $14 more per month. They couldn’t inform me why the support division terminated our unique support purchase, and also to make things worse, they can’t get another specialist available for another two times. I “politely” show them that people need exactly the same support as she'd before (exactly the same support which was suppose to get been mounted nowadays), I reschedule the DSL deploy for Friday, and that I hang-up the telephone. Only fifteen minutes later, the uVerse prevents functioning again! We contact tech support team, all over again, and therefore are informed they terminated our uVerse assistance altogether because you can't have uVerse Television n/e uVerse web. They didn’t bother to let's realize that whenever we planned the DSL deploy, they simply switched it down! Therefore today my mom-in law doesn't have Television Support, and DSL isn’t assume to become mounted for 2 more times! We informed them which was good, we terminated the DSL installation, and named Timewarner.
Therefore to review our AT&T uVerse encounter; we'd the support for 17 times. We were with no telephone for just two days of these days, needed to proceed without Television or web to get a whole of 9 days, invested more than 10 hours about the telephone with tech support team and different “customer service” divisions, and required three days off-work. Our mom-in law has become being billed $5 more a month for telephone support, she's no further acquiring DSL for $15/month, (she decided to-go Eventually Warner Roadrunner for $30/month, she thought if AT&T would cost her $20/month anyways it had been worth $10/month to possess more reliable service and also to not have to cope with AT&T Tech Support Team again), and also to top it down, needs to disconnect and fall off all of the uVerse gear to an AT&T RMA Middle himself! They couldn’t actually deliver her a container to deliver it
I don’t know if AT&T’s new uVerse support merely doesn’t function, if my mom-in-law’s home is simply in a poor region, if AT&T merely hasn’t experienced their employees precisely, or what. But when you’re considering changing to AT&T uVerse, I'd recommend you don’t, or at least you wait till all of the insects have now been exercised. Or even better, proceed to a place where Verizon FIOS can be obtained!:-)
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