Purchasing Verizon FIOS continues to be the largest mistake. I've lost hours of my entire life on-hold with customer support together and I've just had the support for 2 weeks. The final annoying event began recently. I improved my cable package and after 1-hour about the telephone with Verizon purchasing the brand new one, I had been informed it had been open to get in the Verizon Television Shop about 20 units from my home. After dealing with the shop, I had been subsequently informed that there is no report of me calling to switch the box, despite the fact that I'd a proof box. I waited in the shop for 1 and 1/2 hours while actually the Verizon assistance in the shop was hung-up on three times and placed on store for around 65 moments of this period. Lastly, these were therefore discouraged, they wrote me out a manual bill and delivered me house with the container and stated phone to possess it mounted upon arrival.
I called quickly and three hours later, and 5 various exchanges, my new box was NEVERTHELESS not triggered, and also to leading issues down, after I offered them to sequential number for that set-top-box, they explained the product was still within the factory for Verizon! Clearly that maynot function as the situation easily simply offered them the sequential number and also have it blocked in.By this time around, I suppose it had been the finish of the change for that consultant I had been talking with simply because they explained Verizon FIOS customer support was now-closed which I'd need to call-back each morning.
Today, I named quickly at 9:00 AM now, at 1:55 PM, nearly 5 hours later, and my wire continues to be not on and that I've talked with about 10 various people, and experience totally hopeless. To create things worse, about 50% the folks I talked to explained this issue can not be set which I'll need to call-back on Friday. I suppose Verizon does not benefit anybody elses period, cash, or patronage. If their customer care cannot actually trigger the wire package they offered me, the organization should not actually maintain company! I am am extremely saddened from the proven fact that businesses simply don't benefit their clients anymore.
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