My wife first ordered the Smart Cigarettes because it looked like a product she could use to quit smoking. We ordered it on 11/03. It did not arrive until 11/16.By this time they had arrived, they already charged our account 9.99. On trying to assemble the product we discovered that a part was missing. This part is called an atomizer.
We attempted on at least 6 tries to resolve this situation, by using the number given from the initial order. We were never allowed to speak to a supervisor. Each time given the run around.
Turns out that it was merely a call center and they could do nothing to resolve our issue, because the company is located in England. They gave us an email address and told us that we had no recourse but we would have to contact them via email to stop anymore withdrawls from our account.
I veiw this as a very fraudulant practice and I feel very violated because we have lost a total of 110.00 dollars and gotten nothing in return.
Please help!!!
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