On June 23, I ordered a free trial of Colon Cleanse. The agreement was to receive this free trial and I would pay for the shipping charge of $5.95. I received a confirmation emailed receipt from the company which stated in relevant part that they had received my order and that the total charges would be $5.95. There was no indication in this email that I had a limited amount of time to decide if I wanted to pay for the free trial or be enrolled in any type of subscription for the product.
On July 15, I received an email from the company that since I had not emailed them that I would like to return the unused portion of the pills at the end of 15 days, they would be billing me $79.95 for the product received. They would be essentially billing me for the product that was supposed to be a free trial. Never in any conversation or email was this stipulation made known to me.
On July 27, I received another email from the company that my credit card would be charge $85.90 for my subscription. Please note that each of these emails give different names that I will see on my credit card statement. Email #1 states that Statement on your credit card would appear as DESCRIPTOR: HOMEHEALTHSTORE 902-595-2783 PROCESSOR: PG. Email #2 states that Statement on your credit card would appear as QUICKSOLUTIONORDER. Email #3 states that Statement on your credit card would appear as CLARIFYHEALTHY. Three different billing names for one product makes be a bit suspicious.
On July 27, after receiving email #3, I attempted to call the company at their customer support number at the bottom of the email (819) 483-0467 and they had me on hold for about 20 minutes. I finally called the number again and chose the option to leave a message. I left a message asking that they return my call immediately regarding PC 153963 and that they were not authorized to charge my credit card. I never received a phone call back. A few minutes after leaving that voice mail message, I returned their email stating, Please DO NOT charge my credit card as I have not ordered anything additional. When and if I want to order more I WILL CONTACT YOU. Thank you for the free sample.
At 10:23 that same day, July 27, I went back and responded to email #2, stating, Do not charge my credit card nor send me any product. You have not been authorized to do so. Thank you for your 1 month sample which I have not completed so I do not know if your product works. When and if I decide to purchase any more I will contact you. If I need to send you back the remaining portion, I will. AGAIN, do not charge my credit card. Thank you.
I know that the email was received by the company because on Wednesday, July 29, I received a response from the company. This was the first time that I was made aware that accepting the free sample obligates me to a subscription if I do not respond within a 14-day trial period. This had never been stated or in writing given to me before.
There are 3 charges on my bank statement that I am disputing. On July 6, the company charged my credit card $79.95 (This charge shows up as QUICKSOLUTIONORDER on 7/8/09 and corresponds to email #2) On July 21, the company charged my credit card $85.90 (This charge shows up as CLARIFYHEALTHY on 7/23/09 and does not correspond to any email). On July 28, the company charged my credit card $85.90 (This charge shows up as MXTSUPPLEMENT on 7/30/09). This charge may correspond to email #3 however, they said it would show up on my credit card as CLARIFYHEALTHY, but it does not.
On July 30, I tried calling the number that shows up on my bank statement for the July 30 transaction (908) 320-4322. The message that played was your account balance is insufficient to place your call to that destination. This was repeated over and over again until I hung up. I called again a few minutes later and this same message was repeated 3 times then the phone just rang and rang and then hung up.
In addition to all of this billing that they have been doing on my account, I have not even received any additional supplements, beside the free trial bottle!!!
It is obvious that this company is not legitimate in any way!!!
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