1) Ordered a part on Tuesday 7/14. Received an order number email that stated I would receive a separate email stating whether my payment was accepted or declined. This was 7/14 at 7:39PM.
2) Received confimation e mail that payment ($756.00) was acccepted and approved. This was 7/14 at 7:41PM
I called my customer and set an appointment with him for Saturday 7/18 at 2:30PM after I thought the part was on the way and would be here by Friday 7/17. This was 7/14 at 8:30PM.
3) On Thurday 7/16 at around 2:00PM I get a phone call saying that the part I ordered was out of stock. Now I would think that before they take someones money for a part, that someone should at least check stock to be sure they have the part to sell. I was told that they would connect me with a parts specialist and that I would be able to get the part from a different manufacturer with a 10% discount. After 2 1/2 hours and 4 parts specialist later I was told that they would just issue a refund and that it would take 2-3 days to post back to my account.
4) On 7/17 I received an email stating that the part I ordered was out of stock and that a refund was issued but that it would take 4-7 business days to receive. Now I have no part, no money to buy the part (for 4-7 days) and an appointment to install the non exsisting part tomorrow.
Although I will end up not losing any money on this deal I think people should be warned about this companies practice of taking payment before they know whether or not they even have the part you need. My credibility with my customer has taken a hit and this poor guy is carless for another week because of a bad business practice. Never n 35 years have I had a company do this to me!!
0 comments