Complaint / review / scam report
Circuit City
Extended Warranty Rip-off

Complaint / review text:
We bought our daughter a trunk-mounted CD player. After 2 days the disc cartridge jammed. We took it back, and were told to use a knife to get the cartridge unjammed. After a few months, it totally quit changing discs, so I took it back to Circuit City. They sent it to the "repair" shop, and called a few days later saying the extended warranty wouldn't cover the repair because a knife had been used to unstick the cartridge! I contacted the attorney general, my own attorney, and Jensen, the manufacturer. Jensen immediately sent me a new unit that works perfectly. My extended warranty from Circuit City turned out to be totally worthless, as a warranty is only as good as the company that stands behind it. I have spent a lot of money since on electronics, computers, etc, but I will never set foot in a Circuit City store again, and I tell everyone who will listen the reason why.

Contact information:
Author: Contact with Author

Offender: Circuit City

Country: USA   State: Washington   City: Federal Way
Address: 34920 Enchanted Parkway S
Phone: 2539528101

Category: Electronics and household app.

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