Complaint / review text:
We bought our daughter a trunk-mounted CD player. After 2 days the disc cartridge jammed. We took it back, and were told to use a knife to get the cartridge unjammed. After a few months, it totally quit changing discs, so I took it back to Circuit City. They sent it to the "repair" shop, and called a few days later saying the extended warranty wouldn't cover the repair because a knife had been used to unstick the cartridge! I contacted the attorney general, my own attorney, and Jensen, the manufacturer. Jensen immediately sent me a new unit that works perfectly. My extended warranty from Circuit City turned out to be totally worthless, as a warranty is only as good as the company that stands behind it. I have spent a lot of money since on electronics, computers, etc, but I will never set foot in a Circuit City store again, and I tell everyone who will listen the reason why.