Usacomplaints.com » Electronics and household app. » Complaint / Review: T-Mobile - Upgraded service and got charged $200 fee!. #401966

Complaint / Review
T-Mobile
Upgraded service and got charged $200 fee!

I named T Mobile to include a phone-line to my support.initially I simply had Rim support together and telephone support with Run, but I needed to mix anything. I named and talked having a repetition and described that I needed to include telephone support and will have to interface my quantity over from Run. I subsequently questioned him if altering my telephone number from Run to Tmobile means that their program displays me as having ended support with Tmobile, therefore meaning I smashed my agreement and might get reach to get a $200 charge. He assured that I'dnot get hit using the charge when I was incorporating extra providers with T Mobile.

Later in the discussion I described that my spouse uses T Mobile and he recommended we obtain a household intend to conserve money. Seemed great in my experience because she gets a corporate discount, and so I decided to it. He also stated her corporate offer involved a totally free Rim, and so I was excited about this aswell. We finished anything, including shifting my support to my spouse's consideration and so I could easily get the discount, and that I was on my approach.

24 hours later my new Rim came, but I had been amazed to locate that my previous Rim was still functioning. Therefore, I named T Mobile plus they stated that a brand new type of support was triggered for me personally under my spouse's consideration, but when I needed to stop my previous account it'd be considered a $200 charge! I advised the repetition that I'd really included a brand new type of support, therefore raising the total amount I invest with T Mobile every month which getting me a $200 charge for "eliminating" my previous bill (that we was not performing) was crazy. Despite all my complains and requiring on talking to a supervisor, the very best I acquired was they might transfer me right down to a $10/month strategy that I'd need to spend before agreement ends.

What Is so extremely silly on T Mobileis component is the fact that I own an organization and purchase the cellular phones for my workers who travel for business. While their present agreements go out there's today no means I'll transfer them to T Mobile, though I'd have experienced they not bent me around with this one.


Offender: T-Mobile

Country: USA

Category: Electronics and household app.

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