Dear, T-Mobile May-10 2012
The next is our problem concerning our support with T-Mobile. We've been a faithful client of T-Mobile to get a lengthy period. We've been experiencing fall calls with no support in my own house and surrounding areas. Athome I’m not able to obtain or create calls or utilize some of my programs because of the insufficient sign. Probably the most I get is one or less signal power bars. The only real telephone that people have may be the four mobile phones from T Mobil. No-line telephone. I've difficulty yelled this ongoing issue with tech support team without any answer. I talked to customer service plus they recommended me that there's a enhancement that may assist using the sign but I have to subscribe to one more 2 yrs agreement. I discussed that I don’t realize why I had a need to subscribe to extra 2 yrs agreements to obtain the support that I’m spending money on within the first place. They advised me that T-Mobile doesn’t promise endure in most places. And when I needed to interrupt the support with t-mobile I had a need to spend $ 800.00. Why must I need to spend $ 800.00 to T-Mobile for termination because of insufficient support from your own organization. Why are we having to remain with t-mobile whenever we can’t make use of the telephone athome because of poor sign? Why must we stick with T-Mobile whenever we cannot make use of the telephone when required probably the most that will be athome? Why are we being punish for insufficient sign. If T-Mobile is us ready to supply the support that people are spending money on we ought to have the ability to locate a supplier that may. Why must we purchase support not made? I'm that is completely inappropriate. As well as for customer support to truly have a no-care perspective and suggest that we just have two options. Subscribe to one more two year’s agreement using the enhancement to determine if that assists and again no certain. Or even spend $ 800.00. Is completely incorrect particularly to some very long time devoted client. We're composing this notice with the expectation this insufficient support problem could be solved without having getting it more. And at this time after talking with client service and that great insufficient patient and insufficient assistance you want to end our support.
Please advice
Gilbert Velasquez
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