On Friday, October 3, I requested a merchant account online, declaring that I desired to interface my mobile range from Run to T Mobile. The T Mobile site acquired a myriad of information from me, including payment information, my driver’s permit quantity, along with other sensitive information. Soon after finishing the registration process, T Mobile delivered me a contact saying that I had a need to contact so they could easily get extra information from me. After I named, I had been informed that T Mobile required extra information, including my social protection amount to ensure that a creditcheck might be prepared.
I'd no issues with your Customer Support division at this time. I am aware that you simply required extra information from me to operate a creditcheck; that's completely clear. Nevertheless, after I obtained my telephone 24 hours later, I'd MANY SERIOUS issues with customer support reps.
After I received my phone, I acquired no directions regarding just how to trigger my phone. I had been not provided a merchant account number, neither after I setup my bill online, or after I received my telephone. Because individuals who named my phone number were still being delivered to my previous telephone, I understood that T Mobile hadn't instantly ported my phone number. Therefore, I called Customer Support.
The very first consultant hung-up on me. Therefore, I called back. The 2nd consultant requested for my account number. I didn’t have a merchant account number, therefore she set me on-hold after which hung-up on me. Therefore, I called back once more, in an exceedingly upset feeling. The 3rd consultant attempted her best. She couldn't search my info from the info that I'd previously provided Tmobile (the amount I desired to interface, my ssn, etc.), or was she ready to search my info from the purchase quantity that Tmobile supplied me. Therefore, she'd to recollect all my info and setup a merchant account from damage.
The possible lack of fundamental comprehension by customer support reps and issues with the way the T Mobile personal computers are setup triggered me to squander over several hours of my evening. After I ported my telephone number FROM T Mobile to Run this past year, the entire procedure just required half an hour. Obviously, I'm unhappy with my T Mobile encounter.
I'm also really upset that none of the info T Mobile gathered about me (including my social protection number, my driver’s permit number, etc.) wasn't within the program.
I'm worried that T Mobileis data-collection methods are careless and also have been sacrificed. Why was not the info gathered both online and via phone-in the machine? Negative information for me personally, I am sure. I just wish they will tell me when somebody has compromised out my own info.
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