After I recently reported fraud on my checking account and asked Citibank to close the account and open a new one in order to stop the fraud, which was getting worse, Citibank would not open another new account for me. I have been a very good customer for over a decade, and there is still a significant amount of money in my checking account and my savings account that has not been released.
I talked to 3 different Citi reps, and the last one made no sense. He told me he was from the FTC, and that they suspected there were Citibank employees stealing from customers' accounts, and that my account had been impacted by it, and Citibank was investigating it. I repeated that I wanted to still close my checking account because I wanted to stop the thievery going on in it, so he said he would, and a couple of days later I got a letter saying that a new account would not be opened, and was just referred to customer service.
I am an attorney and a long-time good customer, and I am not going to let Citibank treat me like this. It is unlawful, and Citibank had better restore my money to me in a new account. The letter references Experian as a contact, with whom I have an account in good standing, so contact them if you have any questions. Again, whatever is going on at Citibank right now, I suspect it may be unlawful, and I do not deserve to be treated like this. Please contact me ASAP.
2 comments