Complaint / Review
Judi Sorensen Flom
Checking Account Fraud

After I recently reported fraud on my checking account and asked Citibank to close the account and open a new one in order to stop the fraud which was getting worse, Citibank would not open another new account for me. I have been a very good customer for over a decade and there is still approx $50,000 in my checking account and about $2,500 in my savings account which has not been released! I talked to 3 different Citi reps and the last one made no sense. He told me that he was from the FTC and they suspected there were Citibank employees stealing from customers accounts and my account had been impacted from it & Citibank was investigating it. I repeated that I wanted to still close my checking account because I wanted to stop the thievery going on in it, so he said he would and a couple of days later I got this letter that a new account would not be opened and just referred me to customer service. I am an attorney and a long-time good customer and I am not going to let Citibank treat me like this! It is unlawful and Citibank better restore my money to me in a new account. The letter references Experian as a contact who I have an account in good standing with so contact them if you have any questions. Again, whatever is going on at Citibank right now I suspect may be unlawful and I do not deserve to be treated like this! Please contact me asap!!