I was a Directv Customer for 3 yrs. When I moved from California in Dec to North Carolina I had placed my account in suspense until they could set up the service at the new house. Imagine my surprise when I found they had suspended for just 1 week although I left Calif on Dec 2nd 2005 and they couldn't set up the new connections until Dec 28th. That's 26 days of no service and 19 days of charges.
I was never able to get them to credit those days back and finally got tired of paying higher and higher bills each month so I switched over to my cable company who already had my internet and phone service business. When I canceled my account I received an email that they were going to contact me to try and save my business so I figured I'd see what they had to offer.
Of course I never did hear from Directv again until I saw on my bank account that they had taken out over $200.00 for the final bill. I contacted my bank and they stated that I needed to give Directv the opportunity to reverse the unauthorized charges before they could reverse them.
I did call Directv and spoke to a rather pleasant customer service guy who listened to what I had to say and then researched my account. He was informed by his "database" that Directv now has a provision in there service agreement that any outstanding bill at the time of cancellation will be automatically taken from the account holders credit card on file. New subscribers must have a credit card on file for this purpose but people like myself who did not have this provision when we signed up and use a debit or credit card to pay the monthly bill will have that account tapped without any notice or our authorization.
I am instructing my bank to reverse the charges and will go out of my way to ensure everyone is warned about the unfair business practices of Directv and hopefully add Directv to the list of companies no longer in business.
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