We were building a house and went to Ashley's to start a layway at our salesman's advice saying that they could work with us, as our home being build was based on a contingency of our current home selling. We started our layaway with $1000 deposit. A month later we had not sold our home and we had to cancel our contract with the builder. We contacted Ashley to let them know and update them and asked if we could get a refund and if not we could use the money towards a purchase in their store.
They informed us of a 30% "restocking" fee that they charge for not fulfilling our layaway and I explained again what we told our salesman, come to find out, he had just started there the week we went in, great. I asked for a little mercy and told the representative that we would be more than happy to purchase something in their store and pay the difference after applying our $1000 deposit and also told them what we were told they would work with us if the contract fell thr ough and the answer was no, no, no. So this store would rather keep our $1000 as a fee then sell their consumers a piece of furniture with OUR money.
They are at NO loss here. They don't hold or order any furniture until final payment is made, they are crooked and are thieves and we will never step foot in that store again to spend a dime. With our next home another store will have the advantage of a great paying customer who will spend about $10k on furniture. I have called around to the competitor stores and no other store has this policy and they all say that they would never do that to their customers.
This is NOT good business and loss of yet ANOTHER customer because you can't give us our hard earned money back or some sort of store credit. Damage Resulting = We are out $1000 cash, simple.
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