Complaint / review text:
We went to Ashleys Furniture Home store in Silverdale Wa and decided on a living room set. We still wanted to look at other places, but the sales man talked us into putting it on layaway. We read the contract and it stated that you would loose $50 of your deposit if you canceled the layaway, so we asked the salesman about this. He assured us that it would be taken care of and that we would NOT have to pay that. I asked again and so did my husband. Again being told that we don't need to worry it will not apply. Being re-assured we signed the papers.
When we went back to the store to cancel said layaway the first person started our refund and said we would get the $200 back, he had it ready to process. We stopped to look for a different set of furniture but did not find anything. We went back to the desk to finish our refund and where told the gentleman went home. That there is a $50 charge for cancelling. Again we tried explaining that the salesman had assured us we would not have to pay that and he would take care of it. Of course he did not have anyone initial the contract like he said he would, so we were told there is nothing they can do for us.
At this point the salesman still assured us not to worry it will be taken care of.."someone will pay this but not him, he is there to make money". After about an hour of talking back and forth and waiting on the staff to make up their minds we were told that it would be up to the home office to make that decision. I just talked to home office and they do not handle disputes for that store. They said to call the store. Which we have already talked to and got nowhere. We are out our $50 the store agreed that the salesman lied to us, but nobody is willing to give us back our money. I find this to be a very bad way to do business and to keep trust with the customers.
I want others to be aware of the shady dealings that go on there and not to fall in the same trap that we did.