For 7 years, I worked for this company. Im not writing as an ex-disgruntled employee but on a certain practice that is used that misleads almost every customer that purchases any fabric or leather products. RTG is very demanding on all its salespeople to sell the fabric/leather protection on sofas, loveseats, chairs, etc. I was literally written up and had my job threatened for not having the 90% that they expect. Unfortunately, myself and every other salesperson within the organization is basically forced into decieving the customer when it came to what they call "the bond", just to save our jobs.
They used to use a practice where they told a customer that they will discount $50 off the price of their living room set. Actually, the customer would have recieved the $50 anyway as the package they were buying had a $50 savings, but the customer didn't know that.
This practice was used in both the Vero Beach store and the West Palm store that I worked in for 5 years. There are so many "tricks" that are used, I can't even count them all. I do know that the manager in the Vero store blatantly lied to customers telling them they would get full replacement on their leather if it stains. What a LIE!!! The only thing you just bought was a little bottle of cleaner and on the warranty paper, a statement saying that RTG may clean it but only at their discretion. The managers are under the same pressure as the salespeople. She would much rather lie to a customer about the "bond" then face the repercussions of upper management.
If there is anything that I can say as to help anyone purchasing from RTG... Get what you are promised in writing... AND READ IT!!! Don't throw away your hard earned $ for a product that already comes treated from the factory! The bond is a TOTAL RIPOFF and RTG has made millions on unknowing customers.
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