I bought a leather sectional couch from Rooms To Go. After barely three years, the so called "leather" started peeling off. I called the store where I purchased the sectional and was directed to the call support center. I was told that because it was after the 3 year warranty, there was nothing that could be done.
This damage is a result of defective material. The couch was advertised and sold to me as leather, which is misleading. I have a leather couch in another room that has lasted over 12 years with no issues. The rooms to go couch is NOT leather... It's some type of plastic/synthetic material which is now peeling off and flaking.
It is frustrating that I have paid over $1,000 for a couch that hardly lasted 3 years. Customer service has been no help. Potential buyers beware!!