» Construction & Repair » Complaint / Review: Rooms To Go - Defective, peeling, leather couch. #1017434

Complaint / Review
Rooms To Go
Defective, peeling, "leather" couch

I bought a leather sectional couch from Rooms To Go. After barely three years, the so called "leather" started peeling off. I called the store where I purchased the sectional and was directed to the call support center. I was told that because it was after the 3 year warranty, there was nothing that could be done.

This damage is a result of defective material. The couch was advertised and sold to me as leather, which is misleading. I have a leather couch in another room that has lasted over 12 years with no issues. The rooms to go couch is NOT leather... It's some type of plastic/synthetic material which is now peeling off and flaking.

It is frustrating that I have paid over $1,000 for a couch that hardly lasted 3 years. Customer service has been no help. Potential buyers beware!!

Offender: Rooms To Go

Country: USA   State: All USA
Address: 7035 US 19 N
Phone: 18007666786

Category: Construction & Repair


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