I bought a washer and dryer from Aaron's and was pretty pleased with the process and the employees at the time, so I wanted to get a TV from them. I had gotten behind about a week each month. My wife handles all the paying of the bills in my house, so I never really spoke with any of the employees very often. I just happened to answer the phone yesterday when they called, and I told the collection person that my wife handled the bills and she wasn't in at the time. The collection person then said to me, "You don't handle your business?" I was very mad and asked him what he meant by that. Then he said, "All I know is I have a 52 inch DLP Big Screen out with no credit check." This guy went on disrespecting me, so I hung up.
Today I called the manager (Kip) and politely began to tell him the story of what had happened. He just started asking me when we would pay, and I said today. I then asked him if he was going to speak with the collection person about the disrespectful way he spoke to me. The manager (Kip) then said it was my word against his and that being the collection person was his job.
I told the manager that I had been a manager for a rent-to-own place and never spoke to a customer that way. He got mad, and in return I got mad, and he told me he wanted his merchandise back. I asked him what my minimum contract obligation was, and he told me. I paid it, and they will be by tomorrow to pick it up. After reading some of the other posts, I doubt calling or e-mailing the corporate office will get me anywhere, but I'm going to do it anyway.
Thanks for the space.
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