Independent profile. Not owned, sponsored or endorsed by Aaron's.
Aaron's Reviews, Complaints & Contacts
Aaron's is the lease-to-own business of The Aaron's Company, Inc. in Atlanta, which sells and leases furniture, electronics and appliances through company-operated and franchised stores and aarons.com, and which became part of Katapult Holdings on August 11, 2026. A lease renews with each payment and can be ended by returning the item; ownership comes only after all payments or an early purchase option. The FTC's 2014 consent order concerned rental-computer spyware, and California's 2014 $28.4 million settlement concerned lease terms and spyware.
Contacts
- Listed by BBBOfficial websiteaarons.com ↗
Customer service & general contact
- VerifiedCustomer service, listed on aarons.com877-607-9999 1 complaint mentions this number
Corporate & press
- VerifiedCorporate headquarters phone, not a customer service line678-402-3000 1 complaint mentions this number
Reference numbers (not support lines)
- Listed by BBBOther phone listed on the BBB profile855-455-8777
Other contacts
- VerifiedFind an Aaron's store (ZIP code search)aarons.com/stores ↗
Locations
- Headquarters400 Galleria Parkway SE Suite 300 Atlanta GA 30339
Is Aaron's Legitimate?
- Legal name
- The Aaron's Company, Inc.
- Founded
- 1955
- Business type
- Lease-to-own and retail seller of furniture, electronics and appliances through company-operated and franchised Aaron's stores and aarons.com, part of Katapult Holdings since August 2026
- Website
- aarons.comSource: BBB business profile and The Aaron's Company Form 10-K, checked 2026-11-01
- Headquarters
- Atlanta, GASource: BBB business profile and Katapult Holdings Form 8-K principal office, checked 2026-11-01
- Owned by
- Katapult Holdings, Inc.Source: Katapult Holdings Form 8-K on completion of the Aaron's and CCFI combination, checked 2026-11-01
- Operator: The Aaron's Company, Inc., Atlanta, Georgia; leases are written by Aaron's, LLC or by an independent franchisee.
- Owner: Katapult Holdings, Inc. (Nasdaq: KPLT) since August 11, 2026; before that IQVentures Holdings, LLC from October 2024, and a NYSE-listed company from 2020 to 2024.
- Size: 945 company-operated and 222 franchised Aaron's stores at June 30, 2026, plus aarons.com.
- Product: lease-to-own agreements for furniture, electronics and appliances (see how the lease works on this page).
- Regulation: nearly every state has its own rental-purchase law requiring disclosure of the number and amount of payments and the total cost to own; the company says it believes it is in material compliance with applicable laws.
- BBB: accredited, A+ rating, 742 complaints in three years, 1.26 of 5 from 168 reviews.
- Trustpilot: 2.8 from 109 reviews on an unclaimed profile.
- Government actions: a 2014 FTC consent order settling charges that Aaron's, Inc. enabled franchisees' computer spying on renters, and a 2014 $28.4 million California settlement resolving allegations about late fees, early-payoff charges, missing disclosures and spyware. Both were settlements, not rulings after a trial.
Independent Sources
Shown for context — not merged with USAComplaints' own numbers.
Complaint Themes
Reviews & Complaints on USAComplaints
431 complaints on USAComplaints, including 1 published in the last three years.
- Day-Late Payment Led to Worse Two-Week Payment Plan
- Harassing Calls and Racial Insults Over a Late Payment
- Rude Manager Lost Paperwork and Hung Up in Maricopa
- Used Mattress Delivered Instead of New One in Schenectady
- Lifetime Reinstatement Policy Changed After Laptop Returns
Show 15 more on this page
- Wants to Charge for Speaker Box They Already Picked Up
- Different Mattress and Box Spring Delivered, Headboard Delayed
- Rude Manager and Poor Customer Service on East Colonial
- Billed Years Later for Paid Off TVs and Computer
- Harassing Calls After Refusal to Transfer Account to New Store
- Torn Couch Still Not Fixed After Repair, About $954 Paid
- Asked to Skip Last $89 Payment, Then Harassed Over Fridge
- Both Credit Cards Used Online Were Sold Across the Country
- Rental Bed Delivered Stained, Then Replacement Also Damaged
- Refuses to Take Back Merchandise to Lower Monthly Payments
- PlayStation 3 Cost 1200 Dollars Instead of 500 Store Price
- No Refund on $500 TV Rental Prepaid Over Two Months
- Used TV Delivered After Three Tries, Late Fee Attempted
- Flooded Home From Unhooked Washer After Dryer Vent Damage
- Rental Computer Had Spyware, Wants Money and Data Back
Complaint record: BBB, Trustpilot and this site's archive
BBB. The BBB profile for the Atlanta headquarters, which also covers corporate-owned locations, shows Aaron's as a BBB Accredited Business since October 26, 2012 with an A+ rating. It lists 742 complaints in the last three years, 245 of them in the last 12 months, and an average customer review score of 1.26 out of 5 from 168 reviews. BBB's letter rating is BBB's own assessment, weighted heavily toward how complaints are answered, and does not use customer reviews; the star average comes from reviews alone. Franchised stores and some individual locations have separate BBB listings that are not included in these figures.
Trustpilot. Trustpilot shows a TrustScore of 2.8 from 109 reviews for aarons.com: 33 percent five-star, under 1 percent four-star, 3 percent three-star, 5 percent two-star and 58 percent one-star. The profile is unclaimed, and Trustpilot notes that the company has not invited its customers to review, so reviews may not be representative.
This site's archive. 431 published complaint reports are linked to this profile. Most were filed in the 2000s under older names such as Aaron Rents and Aaron's Sales and Lease. They were submitted by visitors, are unverified allegations about individual stores, company-operated or franchised, and do not show how common any problem is.
Had an experience with Aaron's? Tell other people what happened.
Submit a ComplaintAaron's complaints: lease terms, who to contact and where to complain
Your lease agreement and the lessor named on it decide most disputes, and each state has its own rental-purchase law. Start with the store that wrote the lease (the Find a Store link on aarons.com gives local store contacts), then escalate in writing, by a method that gives you proof of delivery such as certified mail or email.
- Who you leased from. Aaron's stores are either company-operated or owned and run by independent franchisees under license (945 and 222 stores respectively at June 30, 2026). The lessor named on your agreement may be a franchisee rather than Aaron's, LLC, and a complaint should name the lessor on the lease.
- How the lease works. Aaron's 10-K says each payment renews the agreement for another term, and the customer may cancel without penalty by returning the item to the lessor and paying only what is due for the lease period already used.
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Ownership comes only after all scheduled payments or an early purchase option, so the total cost to own is higher than the cash price. Most state rental-purchase laws require the agreement to show the number, amount and timing of payments, the total paid to own the item and any other charges. Benefits vary by state but generally include early purchase options, free delivery and set-up, reinstatement after a return, and repair or replacement of the leased item.
- Payments and autopay. Most Aaron's payments are made by debit or credit card, and many leases are enrolled in automatic payments. If you return the item or pay off the lease, ask the store in writing to stop autopay and to confirm the final balance.
- Late or missed payments. The 10-K says customers who miss a renewal payment are contacted within a few days, and if they cannot be reached by phone the company may visit their home to encourage them to keep the agreement active or return the merchandise.
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Many state rental-purchase laws cap late fees and give a right to reinstate the lease after a missed payment or return; reinstatement rights and deadlines differ by state, so check your agreement and your state's law before the item is picked up.
- Optional add-ons. Lease charges can include fees for the Aaron's Club program and Aaron's Protection Plus. The 10-K says Club enrollment is optional and can be canceled by the member at any time. Check your agreement and receipts for these charges.
- Contacts. Aaron's lists 1-877-607-9999 for customer service; Aaron's FAQ sends delivery, damage, repair and return questions to the local store that holds your lease. BBB also lists (855) 455-8777. The corporate address is Aaron's, LLC, 400 Galleria Parkway SE, Suite 300, Atlanta, GA 30339.
- Card disputes. If your credit card was charged a wrong amount or after you returned the item, dispute it in writing with the card issuer within 60 days of the statement that first shows it (Fair Credit Billing Act). For debit card or bank autopay errors, notify your bank within 60 days of the statement (Electronic Fund Transfer Act).
- Where to complain. File with BBB through the Aaron's headquarters profile, with your state attorney general's consumer protection office, which in many states enforces the rental-purchase law, and with the Federal Trade Commission at ReportFraud.ftc.gov or 1-877-382-4357.
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For collection calls about a debt you dispute, the Consumer Financial Protection Bureau also accepts complaints at consumerfinance.gov/complaint.
Keep copies of the lease agreement, every receipt, text and email, delivery and pick-up paperwork, and a note of the date and name of each store contact.
FTC consent order (2014) and California Attorney General settlement (2014)
FTC consent order (proposed October 2013, final March 2014). On October 22, 2013 the Federal Trade Commission announced that Aaron's, Inc. had agreed to settle charges that it enabled computer spying by its franchisees. According to the FTC's complaint, some franchisees used PC Rental Agent software on rented computers to track the computers' location, take webcam pictures and log keystrokes without the renters' knowledge. The FTC alleged that Aaron's knew about these features yet let franchisees use the software, stored the data it collected for them, relayed its messages to them and gave them instructions for installing and using it. Earlier that year the FTC had brought related actions against the software maker, DesignerWare, and several rent-to-own stores.
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After public comment, the Commission approved the final order by a 4-0 vote, announced March 11, 2014. The order bars Aaron's from using monitoring technology that captures keystrokes or screenshots or turns on a camera or microphone, except for technical support the renter asks for; requires clear notice and express consent at the time of rental before location tracking is installed; bars deceptive information gathering and the use of improperly obtained information to collect money or property in a rent-to-own transaction; requires deletion of improperly collected data and encryption of tracking data; and requires Aaron's to monitor its franchisees every year and terminate any franchisee that does not comply. A consent order settles charges without a court finding that the law was broken.
California Attorney General settlement (2014). On October 13, 2014 the California Attorney General announced a $28.4 million settlement with Aaron's, Inc. resolving allegations that it broke California consumer-protection and privacy laws. Aaron's agreed to refund $25 million to California customers who signed lease agreements between April 1, 2010 and March 31, 2014 and to pay $3.4 million in civil penalties and fees. The complaint alleged violations of California's Karnette Rental-Purchase Act through improper late fees, overcharges to customers who paid off early and missing contract disclosures, and privacy violations through franchise stores installing spyware on rented laptops without consent. A stipulated judgment was filed in Los Angeles County Superior Court. A company spokeswoman told reporters that Aaron's admitted no wrongdoing or liability in the settlement.
Both actions named Aaron's, Inc., which ran the Aaron's business before the November 2020 separation described on this page.
Court cases and legal proceedings
Byrd v. Aaron's, Inc. (computer-monitoring software). Crystal and Brian Byrd filed a proposed class action on May 3, 2011 in the U.S. District Court for the Western District of Pennsylvania (1:11-cv-00101) against Aaron's, Inc., its franchisee Aspen Way Enterprises, the software maker DesignerWare and others. They alleged that PC Rental Agent software on a rented laptop intercepted their communications in violation of the Electronic Communications Privacy Act. The district court denied class certification in 2014; on April 16, 2015 the Third Circuit (784 F.3d 154) held that the court had misapplied the ascertainability standard, reversed and sent the case back. Those rulings dealt with whether the case could proceed as a class action, not with whether the privacy claims were proven. On May 5, 2020 Judge Susan Paradise Baxter granted a stipulation filed by the Byrds and ordered the case closed. No court ruling on the merits of the claims against Aaron's is reported.
Court & Public Records
Byrd v. Aaron's, Inc.
DismissedOn May 5, 2020 the district court granted a stipulation filed by the Byrds and ordered the case closed; no ruling on the merits of the claims is reported.
Case details: Byrd v. Aaron's, Inc.Show less
Proposed class action filed by Brian and Crystal Byrd under the Electronic Communications Privacy Act over PC Rental Agent spyware on a rented laptop, against Aaron's, Inc., its franchisee Aspen Way Enterprises, the software maker DesignerWare and others. The district court denied class certification in 2014; on April 16, 2015 the Third Circuit (784 F.3d 154) reversed on ascertainability grounds and remanded.
Who operates Aaron's today
The Aaron's business is operated by The Aaron's Company, Inc. and its subsidiaries from 400 Galleria Parkway SE, Suite 300, Atlanta, Georgia. Leases are written by Aaron's, LLC, which trades as Aaron's Sales & Lease Ownership, or by an independent franchisee. The company dates its founding to 1955, as Aaron Rents; BBB lists the business as started in 1962. At December 31, 2023 the 10-K reported 1,019 company-operated and 224 franchised Aaron's stores in 47 states and Canada, plus 11 BrandsMart U.S.A. appliance stores in Florida and Georgia, and about 0.9 million customers with active leases. At June 30, 2026 there were 945 company-operated and 222 franchised Aaron's stores and 11 BrandsMart stores.
Ownership timeline. Until 2020 the Aaron's stores were run by Aaron's, Inc. (earlier Aaron Rents, Inc.), the company named in the 2013-2014 FTC and California actions described on this page. On November 30, 2020 the Aaron's business was separated from its parent, PROG Holdings, Inc. (previously Aaron's Holdings Company, Inc.), which kept the Progressive Leasing and Vive businesses, and began trading on the NYSE as The Aaron's Company, Inc. (AAN). On October 3, 2024 IQVentures Holdings, LLC completed its purchase of the company for $10.10 per share in cash, and the stock was delisted. On August 11, 2026 Katapult Holdings, Inc. (Nasdaq: KPLT) completed an all-stock combination with Aaron's Intermediate Holdco, Inc. and CCF Holdings LLC; Aaron's survived the merger and is now an indirect wholly owned subsidiary of Katapult, whose former Aaron's equityholders hold about 14.1 percent of Katapult's common stock. Cory Miller, previously CEO of The Aaron's Company, became Katapult's CEO. Katapult says the Aaron's brand continues to operate.
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Company-operated and franchised stores. Franchised stores are owned and run by independent franchisees under license, so the lessor on a particular lease may be a franchisee rather than Aaron's, LLC. The lease agreement names the lessor.
Company Relationships
- Owned byKatapult Holdings, Inc.
- Affiliated withCCF Holdings LLC
- Affiliated withIQVentures Holdings, LLC
- Affiliated withAaron's, LLC
- Affiliated withBrandsMart U.S.A. (Interbond Corporation of America)
Frequently Asked Questions
Who runs Aaron's?
The Aaron's Company, Inc., headquartered at 400 Galleria Parkway SE, Suite 300, Atlanta, Georgia, runs the business as part of Katapult Holdings, Inc., and independent franchisees operate some stores. Katapult's CEO, Cory Miller, previously led The Aaron's Company.
Who owns Aaron's now?
Katapult Holdings, Inc. (Nasdaq: KPLT). On August 11, 2026 Katapult completed an all-stock combination with Aaron's Intermediate Holdco, Inc. and CCF Holdings LLC, and Aaron's became an indirect wholly owned subsidiary of Katapult. Former Aaron's equityholders hold about 14.1 percent of Katapult's common stock, and Katapult says the Aaron's brand continues to operate. Existing lease agreements remain contracts with the lessor named on them.
How does an Aaron's lease-to-own agreement work?
Each payment renews the lease for another payment period, and you can end it at the end of any payment term by returning the item. You own the item only after making all scheduled payments or using an early purchase option, so the total cost to own is higher than the cash price. Aaron's says a lease is a rental-purchase agreement, not a loan or credit. Most state rental-purchase laws require the agreement to disclose the number, amount and timing of payments, the total paid to own the item and any other charges; compare that total with the cash price before signing.
Can Aaron's call, visit my home or pick up the item if I miss a payment?
Aaron's 10-K says customers who miss a renewal payment are contacted within a few days, and if they cannot be reached by phone the company may visit their home to encourage them to keep the agreement active or return the merchandise. Because the item is leased, not owned, you can end the lease by returning it; the 10-K says the customer may cancel without penalty, paying only what is due for the lease period already used. Your agreement sets the exact return terms. Your lease and your state's rental-purchase law set what the lessor may do, including late fees and reinstatement; if you feel collection contact crossed a line, complain to your state attorney general.
Are all Aaron's stores run by the company?
Not all of them. At June 30, 2026 there were 945 company-operated and 222 franchised Aaron's stores. Franchised stores are owned and run by independent franchisees under license, so the lessor named on your lease may be a franchisee rather than Aaron's, LLC. Address disputes to the lessor shown on the agreement.
Where can I file a complaint about Aaron's?
Start with the store that holds your lease or Aaron's customer service at 1-877-607-9999, and put the complaint in writing with your agreement number. If that fails, file with BBB through the Aaron's headquarters profile, with your state attorney general's consumer protection office, which in many states enforces the rental-purchase law, and with the FTC at ReportFraud.ftc.gov or 1-877-382-4357. For a wrong credit card charge, dispute it with the card issuer within 60 days of the statement that shows it.
What did the FTC order against Aaron's require?
The final consent order, approved 4-0 and announced March 11, 2014, settled FTC charges that Aaron's knowingly helped franchisees use PC Rental Agent software to spy on renters through rented computers. It bars Aaron's from using monitoring technology that logs keystrokes, takes screenshots or turns on a camera or microphone, except for technical support the renter asks for; requires notice and express consent at rental before location tracking; bars using improperly obtained information to collect payments; requires deletion of improperly collected data; and requires yearly oversight of franchisees, with termination of those that do not comply.
What do BBB and Trustpilot show for Aaron's?
BBB's headquarters profile shows Aaron's as accredited with an A+ rating, 742 complaints in the last three years and an average of 1.26 out of 5 from 168 customer reviews. Trustpilot shows 2.8 from 109 reviews on an unclaimed profile, where 58 percent of ratings are one star and 33 percent are five stars. BBB's letter rating does not use customer reviews, so a high rating and low review scores can appear together; the platforms measure different things.
What is in this site's archive of Aaron's complaints?
431 published complaint reports are linked to this profile. Most were filed in the 2000s under names such as Aaron Rents, Aaron's Sales and Lease and Aaron's Rent To Own, and they describe individual stores, company-operated or franchised. They were submitted by visitors and do not show how common a problem is.
Is Aaron's rent to own the same as lease to own?
Aaron's own FAQ describes its program as "Leasing to own (or renting to own)": a written lease where you own the merchandise only if you make all the lease renewal payments in your lease ownership plan or complete an early purchase option. Aaron's says it is not a loan, credit, or financing. Aaron's also says you can return your items at any time and will not be responsible for any future lease payments, but you still owe any past due lease payments.
How do I find an Aaron's store near me?
Aaron's has a Find a Store page at aarons.com/stores that searches by ZIP code within the US and Canada, with a radius of 15, 30, 100 or 300 miles. When no location comes up for an area, the page says to try a different area or call customer service at (877) 607-9999.
Is Aaron's the same company as Rent-A-Center?
Rent-A-Center is a segment of Upbound Group, Inc., whose annual report for 2025 gives its principal executive offices as 5501 Headquarters Drive, Plano, Texas. The report describes Upbound's lease-to-own business as its Acima and Rent-A-Center segments, and Aaron's is not one of them.
Related Complaints
Names this company in a role other than the primary subject — not necessarily current or complete.
Sources (5)
Public records
- Katapult proxy statement and prospectus, Aaron's business description sec.gov
- The Aaron's Company Form 10-K for fiscal 2023, Item 1 sec.gov
- California Attorney General press release on the Aaron's settlement oag.ca.gov
- FTC case page, In the Matter of Aaron's, Inc. ftc.gov
Review sites