I have been leasing merchandise from Aaron's for almost 2 years. Within those two years I sent my 52-inch HDTV in for repair after some problems we were experiencing with it. We waited and paid for five months for merchandise we did not even have. Finally, I decided I would not pay on any of my other accounts until I had some sort of definitive answer on what was going on with my TV.
It ended up taking a phone call to the corporate office, which I had to find on my own because it is apparently against company policy to give out that information. After being tired of getting blown off and told by the store's manager that they would check into it, I contacted the corporate office. Lo and behold, they had lost my TV! I had been paying on a TV they could not locate and did not want to tell me they had lost. No loaner TV was even offered until I got corporate involved.
After I got corporate involved, the store manager, Robert, wanted to get all pushy, telling me to come in and pick out a new one. The problem was that I had just had a premature baby and could not get to the store when they wanted me to. So they picked one out for me, and not a new one, a used one.
Fine. I kept making my payments until this month, December, when I allowed my payments to fall behind for no other reason than being forgetful with all the holiday stuff going on. My family goes out of town, and when I get home I have messages from family members and business associates telling me that they called them and told them that we owed them money, which is against federal law! I had previously requested that my accounts be relocated to another store since this store's manager and I have bad blood, and I was denied. So now my friends and family have to be harassed?
I would be stupid not to finish paying for my lease since I only have four months left, but I will not put up with this. I will contact anyone and everyone who will listen to my story in order for it to stop, even if I have to file suit against this company. Beware, those looking to lease from this company: it is not only more expensive to lease/purchase through them, but they also practice illegal and unethical business practices.
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