I would like to start by stating that we have received numerous credits to our bill, because of errors on Sprints part.
Our biggest problem at this time is after making a phone pay for our bill, our bank sent us an overdraft notice. It seems that Sprint posted our account incorrectly. They posted our check number as the amount of payment. Not only did they use the check number as the amount, but added two 0's to the end of the figure.
The check was returned to them as non-suffieient funds. I called them immediately. I thought at the time we had it straightened out, and they stated that they would credit us (again), this time for all the bank charges for other checks that were returned because of their error.
I have a letter from the women at Sprint stating all of the above. Also stating that they would be responsible for any costs that might occur from their mistake.
Last week we received a letter from a collection agency, stating that we must pay this bill, and that it was a crime to write fraudulent checks. I called the collection agency, and before I could even start to explain the situation, I was told I was lieing, and would be in court for this crime. The account is in my husbands name, but I made the call, because I was the person in the house that paid the bill. He was the most rude person I have ever talked to. He asked me why my husband didn't call, and before I could answer he said, "what is he disabled or something, he can't make a phone call"? Then he said I was going to end up in Jail with my husband. Then I started to yell at this ignorant person, and he hung up on me. I called back and asked for his manager, and left my number to return my call. He did, and he was twice as bad as the first man I spoke to. I hung up on him.
I again called Sprint, and asked to speak to the women that I had spoken to when this whole thing started, which was two years ago. I was told that that department had been disolved, and she was no longer with Sprint.
I finally spoke with another women after explaining and being transferred 6 times. The women said she would call me back that day. Well she did not, so I called her the next day, she wasn't available, so I asked for her supervisor, and was told that I could only talk to the women that was handling the matter, so I left a message for her.
She did call me the next day, to explain that she was researching the matter, but before the conversation was over she told me not to call her manager again, if she didn't call me back it was because she had no information. I could tell she was mad because I had requested to speak to her manager.
Well, I waited for the call, and got it today, 4 days after I made the first call.
It seems that a clearing house for checks had paid our check of a ridicioulous amount, and now we owe them the money. Sprint says they applied the money to our phone bills, but when we got our bills we thought it was for all the other errors that Sprint had made, and were being credited for.
This was a phone pay, we never signed any check, and never gave anybody authorization to pay anything for us. Especially for an amount of the posting mistake.
Now we don't know what to do. Any ideas?
Thank you.
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