Complaint / Review
Aaron's Sales And Lease Ownership
Store Threatened Police and Entry Into Home Over 759.00 Balance

Rented merchandise from Aaron's was always paid on time until Nov 15, when I was unable to make the full payment. I did pay 120.00 on the account and was told that was fine. Then, on Nov 30, I received a statement showing a different total on the account, and I was told they had taken it upon themselves to change the due dates. Dec 1 came and a payment was due. I called to let them know I get paid on the 15th and 30th of each month, the same as when I filled out the application. I told them I could bring 100.00 on Dec 13 and pay the rest on Dec 30. I was told that was not acceptable because I was 759.00 behind.

I asked how that was possible, and if I was that far behind, why I had not been called. Misty tried to say they did not have my phone number, which was a lie, because it was the same number and it was on file. They had contacted me before, when there was a problem with water running out of the washer, and things were running behind because they were coming to fix it.

Now, all of a sudden, they did not have my number. I tried to speak with Misty to resolve this. I was aware a payment was due, but not 759.00. Once again she said a payment was going to be due on the first and I needed to pay that also, or they would need to come and get the merchandise. She spoke very rudely. I asked for her manager and spoke with him. I was told the records showed I was due for the 759.00. I advised him that it was not due until Jan 1, and he said that was the policy.

I advised that they could come and get the merchandise on Dec 19 at 12:00. The manager, Fred, said he would put it in the book for 12:00 noon. I explained to him that they needed to be there at that time because I had things to do, and he said they would be there. On Dec 19 I was at home from 11:30 until 3:00 pm, and no one from Aaron's came. Around 3:15 I called and was told they had come at 11:00. Misty and I had words, because I asked why they would come at 11:00 when I had told the person 12:00. I knew I was not going to be there at 11:00, which is why I scheduled 12:00. They do not work around me. I advised that they were more than welcome to come and get the property when I got back in town, because I was leaving for the holidays. I did my part and was there. It is not my problem that they came early.

Misty said she was calling the police because I had stolen property, and that she was going to come into my home and was waiting until I returned from out of town. I informed her that she did not have permission to enter my home, and that if she entered while I was not there, I would sue. I contacted another store and spoke with a Shawn, who informed me that Aaron's does not have the right to enter my home without my permission, and that if she did, I had the right to sue, because their policy is that they are not allowed to enter without my permission.

So I informed her that if she trespassed, I would sue. I will gladly return the merchandise when I return home, because I will not give these people another dime of my money...