On 6 Dec 01, we had Sears Home Central come to our home to fix a Kenmore microwave. When the appointment was made, they quoted a $49 service fee.
When they were finished replacing a $2.63 fuse, a total of 10 minutes work, they charged a $81 fee plus parts. When asked, they said the rest of the fee was for diagnosing the problem. Excuse me, isn't diagnosing the problem part of the service call?
Then the repairman informs us that there is a service center less than 15 minutes away and we could have saved a bundle if we had brought it there. But did they volunteer that information when the appointment was made? No!
I wrote a letter of complaint immediately after and have yet to get any type of response. Buyers Beware!
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