I have been a customer with T-Mobile since 2005 with up to 5 lines of service. Less than two years ago I moved to an area that has very limited T-Mobile coverage and no T-Mobile stores. A few months ago I contacted customer service to find out when my contract and was told that 4 lines were no ...
On March 24 I ordered my new T-mobile phone and service over the phone with the sales department. Everything went fine and the sales person was very friendly. After the order was completed, I received the order number and the confirmation number. The phone arrived in a few days just like I was told ...
I went to t mobile to get a 4G phone. I was told that the phone I was buying was 4G. As someone who is not cell phone savvy I took them for their word. Several months later I learned they had lied and sold me an old phone in order to make me pay 70$ more per month. (as my previous carrier was 40$ a ...
My phone malfunctioned so the t-mobile store told me to turn phone in for replacement because we pay insurance coverage. Theysent us a phone replacement phone but failed to say we need to pay for it, when we insisted on mailing it back so we can purchase a used one elsewher they refused to accept ...
I purchased 3 phones during a recent "free phones" promotion at one of T-Mobile's stores. After doing so I added up what I was really paying for those "free" phones. The additional fees and charges (none of which were disclosed in the advertising campaign) brought the cost to ...
T-Mobile decided to deduct a total of $153 dollars from my bank account 3 years after I ended my service with them. I contacted them and they acknowledged the error, but said I have to fax information to them before they do anything. I consider this simple fraud & theft and I am puzzled as to ...