I have been a customer with T-Mobile since 2005 with up to 5 lines of service. Less than two years ago I moved to an area that has very limited T-Mobile coverage and no T-Mobile stores. A few months ago I contacted customer service to find out when my contract and was told that 4 lines were no ...
On March 24 I ordered my new T-mobile phone and service over the phone with the sales department. Everything went fine and the sales person was very friendly. After the order was completed, I received the order number and the confirmation number. The phone arrived in a few days just like I was told ...
T-Mobile retail sold my wife a blackberry curve she purchased for her grand-daughter. The new phone number was added to our plan but the retail location did not tell my wife that she was buying an upgrade under her phone number (A Samsung t339). T-Mobile told my wife that the blackberry required a ...
I went to t mobile to get a 4G phone. I was told that the phone I was buying was 4G. As someone who is not cell phone savvy I took them for their word. Several months later I learned they had lied and sold me an old phone in order to make me pay 70$ more per month. (as my previous carrier was 40$ a ...
My phone malfunctioned so the t-mobile store told me to turn phone in for replacement because we pay insurance coverage. Theysent us a phone replacement phone but failed to say we need to pay for it, when we insisted on mailing it back so we can purchase a used one elsewher they refused to accept ...
I purchased 3 phones during a recent "free phones" promotion at one of T-Mobile's stores. After doing so I added up what I was really paying for those "free" phones. The additional fees and charges (none of which were disclosed in the advertising campaign) brought the cost to ...