*going to copy the actual letter I sent to t-mobile about my issues* I have spoke with more agents than I can count about my service not working within or around my home. I don't live in an area that is rural or out of the way. The calls when they come into my cell phones either go straight to ...
In June, I bought a smartphone and contracted for two years' service over the phone with T-Mobile's telesales department. The call was recorded. The very nice saleslady asked me whether I wanted the phone insurance (from insurer Asurion) and I replied in the affirmative. Before we hung up she read ...
T-Mobile has begun blocking calls customer service calls apparently at random. When I call in from my cell phone it dumps me into a long recording of detailed account information that I do not need and am unable to bypass. When I call in from a land line T-Mobile's voice response computer ...
I had an account with T-Mobile for over 10 years (originally through Voice Stream), which I closed out in March. The customer service representative confirmed nothing else was owed on my account since I was not under contract, and shut down my phone service at the end of March. I was not contacted ...
My phone plan was changed to where I was paying. 20 per text message which resulted in over $100.00 in texting charges. I did not find out about this until I got my bill. I called customer service & was told nothing could be done about the charges because it was beyond the billing cycle. (My ...
I was having on going issues with my home phone service from T-Mobile. After the 3rd call to customer service I noticed wait times went to 2 hours. Someone from T-Mobile finally admitted that numbers are tagged to go into long wait times even if there are no others on hold. I have 5 lines with ...