For the most part I've been very satisfied with T-Mobile customer service, rates and offers. BUT their tech support is terrible. Other than recommending turning off the hand set or taking out the battery for a frozen trackball, they quickly move on to say that I needed to purchase insurance and/or ...
*going to copy the actual letter i sent to t-mobile about my issues* I have spoke with more agents than I can count about my service not working within or around my home. I don't live in an area that is rural or out of the way. The calls when they come into my cell phones either go straight to ...
In June, I bought a smartphone and contracted for two years' service over the phone with T-Mobile's telesales department. The call was recorded. The very nice saleslady asked me whether I wanted the phone insurance (from insurer Asurion) and I replied in the affirmative. Before we hung up she read ...
T-Mobile has begun blocking calls customer service calls apparently at random. When I call in from my cell phone it dumps me into a long recording of detailed account information that I do not need and am unable to bypass. When I call in from a land line T-Mobile's voice response computer ...
I had an account withT-Mobile for over 10 years (originally through Voice Stream), which I closed out in March. The customer service representative confirmed nothing else was owed on my account since I was not under contract, and shut down my phone service at the end of March. I was not contacted ...
My phone plan was changed to where I was paying. 20 per text message which resulted in over $100.00 in texting charges. I did not find out about this until I got my bill. I called customer service & was told nothing could be done about the charges because it was beyond the billing cycle. (My ...