I was having on going issues with my home phone service from T-Mobile. After the 3rd call to customer service I noticed wait times went to 2 hours. Someone from T-Mobile finally admitted that numbers are tagged to go into long wait times even if there are no others on hold. I have 5 lines with ...
I had been a loyal customer for about 12 years. About a year ago, I called T Mobile to ask how much longer my contract was. They told me on June 16th my contract would be over. When my contract was up, I was supposed to have the option to continue using the service monthly, with no contract, or ...
Recently T-Mobile inserted a software interface between the customer and the voice prompts when dialing 611 in an attempt to reach a service representative. This intrusion is named Call Assist by T-Mobile however it is anything but that. Call Assist is a hazard to every driver using their cell ...
I've been happy with T-Mobile for the past six years since we started using them. But my prices have got so expensive I decided to call about an ad I saw on TV for all you can use data, voice and text for 24.99 a month per phone for two phones. I called them and the customer service representative ...
I went into a T-Mobile store and purchased two brand new Samsung Galaxy 3G phones with two brand new accounts. I was convinced after a hard sell by the T-Mobile representative to purchase the phone replacement insurance policy. He assured me that in the event my phone was damaged, stolen, dropped ...
My friend signed up for T-Mobile service a year ago. T-Mobile told her there was no service discount for Jackson National/Prudential employees. When she found this to be false, she called T-Mobile. The manager in the call center would only apply the discount is she agreed to another 2 year ...