Several months ago we converted to T-Mobile's no contract family plan. I was assured when researching it in the closest T-Mobile store that this would mean we would no longer be under a contract for all the phones in the plan. The store employee did not make any notes in our account record, and ...
My cell phone service runs from the 8th to the 8th of each month. On December 29, T-Mobile added $4.97 to my bill and then disconnected my service for non-payment!!! I paid my bill in FULL on 12-6-10 for the month of December through the 8th of January. They said it was an insurance premium on my ...
At the end of August I called TMobile and asked them to change my phone number. I had not been under a contract for a few years and so I asked the representative if changing my phone number would put me into a contract. He said no it would not. I also asked if after my number change, I could go ...
My son in Afghanistan has put my home phone on his cell phone acct, bought the equipment (router) and pays the monthly fees. The router, the computer, or the website has a problem that prevents me from using the phone at all, for anything. This has been more and more frequent and frustrating as it ...
In Nov a friend brought me fishing about Neah Bay, WA. On the way there a text appeared stating we were on the international roaming. Curious, I dialed 611 to talk to T-Mobile since we were obviously still within the US. The person on the phone asked for zip code, I found it and he confirmed I ...
My wife and I were so fed up with the high prices and contracts demanded by T-mobile for cell phone service, that we decided to cancel the cell phone plan (after a long two year contract) and try another company. We called T-mobile and asked how to cancel our plan. One of their representatives lied ...