To say I am extremely disappointed in my recent repair request (s) from Sears would be a huge understatement!!! The facts are: Our less than 2 year old, $2000 Kenmore fridge quit cooling on 9/3. The fridge has a 5 year "sealed refrigerant system" I called Sears and they scheduled an ...
I called in the repair to the home warranty on Sunday, Sears tech did not show up until Tues, had to order a simple evaporator motor. It arrived late Thurs, but when the tech showed up on Fri to install it the part was wrong it was an icemaker part. Told the part would not arrive until next week ...
I figured with the name SEARS they would have good service, I was mistaken. The people I spoke to on the phone were unprofessional and couldn't even find my service ticket (when I called to find out what time technician would be arriving). They quoted me 10-11am. At 11:15, no technician, no call. I ...
I wish I had read some of the reviews about Sears Carpet Cleaning services BEFORE I placed my order. After 8 years with another carpet cleaning service I decided to try Sears because of they're "7 areas 1 hallway free" for $219. That's a total hoax. When they arrive at your house, they ...
A Sears "Technician" charged us $204.00 for less than an hour's worth of labor. The repair he performed was not a high or even medium degree of difficulty; he replaced an evaporator fan on a refrigerator. Sears will not give a customer (victim) and hourly rate prior to the technician's ...
Sears Home Serices should be avoided like the plague. When you call to make an appointment you are re-directed to somewhere in the Phillipines where everyone talks like they have a mouth full of marbles. They read off a script. You get your appointment, and the tech doesn't show up, or even call to ...