Our refrigerator has been down 4 days. Parts was suppose to be here Tues Sept 27 PM. It did not arrive. Repair scheduled for Wed. Afternoon. Not happening. First call rep. Said part would be here in an hour. After an hour called back. Was told it hasn't left mfg yet and has NOT shipped. Don't know ...
To say I am extremely disappointed in my recent repair request (s) from Sears would be a huge understatement!!! The facts are: Our less than 2 year old, $2000 Kenmore fridge quit cooling on 9/3. The fridge has a 5 year "sealed refrigerant system" I called Sears and they scheduled an ...
My washing machine broke on Sunday June 10. I went online and used the chat function and Adrian scheduled an appointment for 6/11 between 8 am and 12PM. I took the day off work to be there. I went into my email at 6AM on 6/11 and saw my appointment was for 6/19/12??? I called and spoke to Claudia ...
We bought our extended warranty for our Kenmore Ht3 front loader washer/dryer. Had to take advantage of it the first few months. The repair tech said it was done, after leaving it still was broken. I called the 800 number to get him back before he left the area. I was told it would be another three ...
My washing machine broke on Sunday June 10. I went online and used the chat function and Adrian scheduled an appointment for 6/11 between 8 am and 12PM. I took the day off work to be there. I went into my email at 6AM on 6/11 and saw my appointment was for 6/19/12??? I called and spoke to Claudia ...
From my little town of Mineola, Texas I am really mad at Sears Home Services and will never ever use Sears or purchase anything more from them ever again. I called the phone number inside my sears whirlpool refrigerator for repair when it went out. I was scheduled for the next day after 4pm. While ...