Received a call the night before that the tech will be there between 8am - 12pm. Then received call 7:45am that morning that tech is on the way. Next received 3 calls from Sears to see if tech showed up every half house from 9am on. The last guy said he would call me back in a half hour with info, ...
Refrigerator broke. Repair man came in two days. Put in new damper, did not check air filters. Refrigerator broke again one day after repair. Called Sears and was told repair man would be there in five days. This is a refrigerator, not a washer or dryer and is a recall. Cannot believe the terrible ...
I called and scheduled an in home repair on a dishwasher. The schedule repair was cancelled an hour into my 'wait window' with no explanation why it was cancelled, only to call the 800 number and reschedule. After speaking with numerous people on the escalation team {Charity, Esther, Rodney, Darren ...
Rip Off Sears Home Services Technician ID: 0000125 July 17 I called Sears Home Services to fix a GE Convection Oven Wall on June 28. The technician that was sent to my house arrived with a bad attitude. He barely checked the oven and told me that I needed to replace the door%u2019s front panel and ...
I was so happy to be able to schedule an appt. to fix my washing machine in a timely manner! I was scheduled three days after calling on a Saturday. When the day approached and I had waited a few hours, I called and found out they were rescheduling me. No one could tell me why. I rescheduled for ...
I have attempted to have Sears come out to my parent's home twice to clean their air ducts. The first appointment was made online and I received a confirmation of the appointment. The date/time came and went and no technician, no phone call. I called to inquire and was told by the office staff they ...