What a screwed up company! I received an email receipt from Sears stating the order number, phone number, time, date etc. No one shows up. I call the toll free number on the receipt and get some foreign person with a heavy accent (obviously offshore) who I can hardly understand. He cannot find my ...
I ordered and paid for a mattress and foundation set to be delivered to my home. It is supposed to be delivered on Tuesday, today is Saturday. They called today to confirm delivery but said the time window would not be given until the night before!!! This was an automated call as well, so I worked ...
Had appointment today Dec 29th between 1 and 5 for repair service on treadmill. Called at 4.45 to cancel appointment after waiting all day. This is what you call customer service. Ron ...
Sears Technician replaced a Compressor start relay on my refrigerator (ie., a $50.00 part and charged me $300.00 parts and labor. The part should have taken no more than hour to replace. I think this is way more than a usual and customary charge for this repair. No one at the 1 800 # could or would ...
Refrigerator has been down 4 days. Repair Tech out Monday. Emergency ordered compressor. Said it would be here Tues afternoon Sept. 27. Not here. Was supposed to be fixed Wed. Called this morning at 9:05am. Person said it would be there in an hour. AND she hung up on me. Called back in an hour when ...
I called in the repair to the home warranty on Sunday, Sears tech did not show up until Tues, had to order a simple evaporator motor. It arrived late Thurs, but when the tech showed up on Fri to install it the part was wrong it was an icemaker part. Told the part would not arrive until next week ...