I was so happy to be able to schedule an appt. To fix my washing machine in a timely manner! I was scheduled three days after calling on a Saturday. When the day approached and i had waited a few hours, I called and found out they were rescheduling me. No one could tell me why. I rescheduled for ...
I have attempted to have Sears come out to my parent's home twice to clean their air ducts. The first appointment was made online and I received a confirmation of the appointment. The date/time came and went and no techincian, no phone call. I called to inquire and was told by the office staff they ...
We purchased the largest Whirlpool Cabrio Washer (over $1100.00 value) 3.5 years ago, and had NOTHING BUT TROUBLE out of it. The drum has had to be replaced twice, the motor once, and then supposedly a bolt kept coming off on the drum as well, that had to be "tightened" twice. Now we ...
May - my wife became very ill - we quickly needed a 2-zone central cooling system installed.in the rush we chose and trusted in Sears to provide excellent parts service. How little did we know! We paid a hefty $26,000 for parts and installation Four years later zone 1 (with the air-handler unit in ...
Bought a dryer using the phone personal shopper assistance. Talking to a real person was great. Unfortunately, his answers were inaccurate. I was promised a delivery between 4 and 6pm when I purchased the dryer. (I am a single mother working 45min from home, so this late afternoon was VERY ...
Wouldn't deliver my dryer as promised, bumped me back 1-2wks because I tried to discuss the issue w a human, and now are holding a charge on my credit card until 7-10days are up preventing me from purchasing a dryer from someone who will deliver asap. I am a single mom, work 45min from home, have a ...