I purchased a chain for a pendant at Kays jewelry and will never return. How anyone could go there for something more valuable is beyond me. The sales people know next to nothing about jewelry and the managers are horrible at customer service. I wanted a 40 adjustable chain, but one that would be ...
Boy do I have a lot to say about Kay Jewelers! I have bought a ring, necklace and watch from Kay. I had the ring resized because the original size 7 fits my thumb. They made the ring the wrong size and refused to do anything about it so I had to pay to have it resized a second time. We were told ...
I needed a side diamond replaced on my 1940's mine cut Wedding Set. This was my Husbands Grandmother's ring passed down. They Broke the center diamond because of mechanical prong. They initially denied this. Thankfully they take pictures! So this was replace and repaired denoting the value of the ...
My husband bought my engagement ring from you guys 12yrs ago we change the stone in another jewerly store and we was standing there when they took the 1ct out and hand me the stone in a case. Keep in mind i was standing there with the jewerly tech the stone never left my sight. They never test to ...
I bought a watch from Kay, and when I took it in to be sized they scratched the surface the service was so terrible while I was trying to work that out that I just wanted to get a refund so I could buy the watch from somewhere else where the service would be better, but they simply refused to give ...
Let me start off by saying that I don't normally complain about bad service or poor quality products. I just usually call it a loss, learn from my experience, and move on. But in this case, the problems won't go away... They are never ending... And I've reached a breaking point. So something has to ...