My Boyfriend purchased a Charmed Memories bracelet May and in less than a year the entire bracelet and charms tarnished. Kay's despite them advising my boyfirend at the time of sale that it has warrranty for 1 year from time of purchase refuses to exchange the items. They advised that the item is ...
Customer alert: If you buy a gift and want to allow the recipient a possibility to exchange, do NOT go to Kay Jewelers. Kay Jewelers issues refund only to original credit card - this policy makes gift exchange extremely hard. Even though the store may tell you differently just to get the sales ...
My husband and I were visiting our son in Jacksonville Fl for Thanksgiving. We stopped by Kay's because he was looking for wedding rings. He is getting married in June. During our visit my husband purchased two rings for my birthday Dec 10th. (An early present) The Kay in Jacksonville told us they ...
In February I was advised that my original 20 yr diamond ring (from a local jeweler no longer in business) was beyond repair and I should look into new mounting options. My husband thought he would surprise me and picked out a new bridal set to which my diamond would be mounted into. We went in ...
I Recieved a silver diamond heart bracelet for christmas it broke two days later. Just fell off my wrist. I was reading other reviews and the same thing happen to another customer. Items of this should be upgrades or replaced with warranty! Will definately Return to store!!! ...
Buyer Beware: Kay Jewelers & Jared will not stand behind what their employees tell customers. Jared and Kay are owned by the SAME company, when we purchased my wedding ring we bought the extended warranty so I can have it rhodium dipped. The employee at Kay Jewelers told us we could take it ...