My fiancé and I are absolutely disgusted with Kay Jewelers. He purchased a ring for me in early December. My birthstone is sapphire, so he had a three stone ring customized with one large diamond in the center and two sapphires; all should have been princess cut. He received the ring in late ...
Well I started business with kays jewelers back in 2004. My fiancee bought me a beautiful heart engagement ring and in the first 2 years the diamond fell out 3 times. After dealing with Karen the store manager who resigned a few weeks ago for 6 years we had a an understanding that when I come in no ...
I have written about this complain recently but there have been some infuriating developments I would like to communicate. To recap: three weeks ago I brought in my engagement ring to be re-sized. This ring belonged to my grandmother who wore it for the 53 years she was married to my grandfather. ...
Wifes wedding band soddering broke. I purchased esp on three rings and they will not cover the resodderring. Charging me $180.00 ...
My husband bought me a sterling silver bracelet with diamonds for my annivesery at another jewery store (not Kays) they were replacing a diamond that had come out. I was very frustrated with them about the repair. I was at the mall so I went into Kays to look at their jewelery, the manager struck ...
My wife's ring constantly has the diamonds falling out. It is in the repair shop more than she has had it the last 2 1/2 years. She actually bought a replacement cheap ring to wear when it is in repair. Kay's store manager gives a different story every time we are there. He once even tried to blame ...