I needed a side diamond replaced on my 1940's mine cut Wedding Set. This was my Husbands Grandmother's ring passed down. They Broke the center diamond because of mechanical prong. They initially denied this. Thankfully they take pictures! So this was replace and repaired denoting the value of the ring. They also redid all the gold work and filed it down. Beautiful ring but not the original Mine Cut. It's now worth around 500$ The day we sent are ring in to be repaired we also purchased a 5,000 ring to replace Grandmas. This has been a hassle ever since. The diamond fell out. Fixed-reset the center diamond-fixed-replace a side diamond-yet again-fix. Washing our hands of all this mess we decided to just give her back and be done with it. It's called a surrender. However, I would owe the 1,000 on the repair of my original ring. WAIT! They said all of that would be fixed for FREE considering all the damage that was done to the ring denoting all the value. They credited my account. Ok make a payment lets try this again. Side diamond falls out, so I switch to wearing Grandmothers ring again. I have had it on all of five days and a side diamond is out of this one now as well. This one will not be taken to repair-I only have five original mine cut stones in it now and it's not worth taking the chance! I later found out from Jerad (they do all of Kay repairs) that on vintage rings you are to sign a waiver of repair for situations like these, which they did not do. Now back to this Leo, I may surrender it however, I have to pay out the difference in the side diamond that fell out. They suggest I repair it first since I purchased the lifetime warranty and then once repair is complete surrender it! I'm at a loss for the horrible customer service, lack of simpithy, and all around waste of time money and energy! I also had this one appraised and it is in no way worth 5,000! The clarity of the diamond is horrid, has black blemishes inside the diamond which can only be seen under a microscope - I feel used
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