Biggest regret ever purchasing my mothers ring at kay jewelers. I have had nothing but troubles and would not recommend their store to ANYONE. I have had my mothers ring for 42 days and a stone fell out. They do not gaurentee them so to fix it I need to pay for it. They also asked me if i had a ...
Never gave us a receipt... The earrings my husband bought for me was a "special order" we had to order at the shop and we have to come back to pick up. After he made the order and paid with his card, they didn't give him anything even receipt, he asked them to give him a receipt or ...
I've purchased thousands of dollars in merchandise from Kay over the past three years, but my past few months with them have been horrid. First, a diamond ring I bought for my girlfriend had a stone fall out within a few weeks of having received it. That was the first time I'd had a diamond go ...
After purchasing a citizen Eco-drive watch for my wife, the watch was returned for resizing. Upon arriving at the store, my wife asked to have the watch resized. The store manager looked annoyed at her request and demanded that she pay $10. The watch was resized by a friendly male employee who ...
I can not begin to describe with words how awful my experience with Kay Jewelers has been, but I'll do my best here. I purchased a wedding ring, engagement ring and my wedding band from Kay's back in May. The ring had to be sized down to 4.5, and the store said they could do that with the ring they ...
Have been buying from Kays for 21 years and have spent thousands and thousands of dollars there.in the last couple years we've noticed the customer service has gone done. They used to give courtesy calls when your jewelry was repaired and ready for pick up. Not any more! Their excuse is "We ...