I absolutely HATE Kay Jewelers with a passion. My fiance and I went into Kay's to buy an engagement ring. They asked us if we had a price budget and we said we did not because we wanted a nice high quality ring. The lady showed us some rings and we decided on one. I took it home and put it on and I ...
I am very disappointed in this company and they way they do business. They promise things with their warranty that, when faced with, they cannot or do not back up. I purchased my engagement ring and two wedding bands from them. I had purchased the ESP for all three. The way the ring was set up the ...
I dropped off a pair of princess cut 1 1/2 carat earrings for repair of a screwback. What I got back was two different sized earrings. When I complained, I was told that the sales rep clearly remembered that these were the exact same earrings that I left and it must be a mistake on my part. The Mgr ...
My husband purchased a Charmed Memories bracelet and charms for me on Valentines Day. It was purchased as a set. I liked the set, but the bracelet was too large for me. It was 8 inches instead of 7.5 inches. We went back to the store two days later to get a smaller sized bracelet and was informed ...
Poor Customer service: Kay's store sized down my ring too much rather than special ordering it in my size. The diamonds kept falling out and the employees in the store kept telling me there's nothing wrong with the ring and that they would just keep "replacing" the diamonds instead of ...
I don't even know where to start describing my disappointment in this store. I brought in my engagement ring two weeks ago to be re-sized. The ring was my grandmothers engagement ring. She had worn it for the 53 years she was married to my grandfather and it's emotional value is greater than I ...