I dropped off a pair of princess cut 1 1/2 carat earrings for repair of a screwback. What I got back was two different sized earrings. When I complained, I was told that the sales rep clearly remembered that these were the exact same earrings that I left and it must be a mistake on my part. The Mgr finally intervened. I got a call later and was told that the "measurements" were the same. The Manager called customer relations and was told to contact Loss Prevention. I called and was basicly told that the MGr was to contact loss prevention.
Clearly, I don't expect any answer except sorry... Your $3k loss is our gain
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