I am very disappointed in this company and they way they do business. They promise things with their warranty that, when faced with, they cannot or do not back up. I purchased my engagement ring and two wedding bands from them. I had purchased the ESP for all three. The way the ring was set up the head of the ring sat on top of the bands. On day I came home after grocery shopping and realized the top of the ring (the center stone and surrounding diamonds) was gone. I immediately pulled out my warranty and headed to the nearest Kays store. I was told "aw that sucks, I don't think they will fix it. After hearing from the store they would not be fixing the damage, I called the corp. Office. The man I spoke to said he had to confirm, but I would most likely have to pay for the repair but they would cover the stones. I heard back later that day, that "due to the severity of the damage, they would not be repairing the ring, that the warranty did not cover that type of damage. What also bothers me is that I have another ring with them that had damage, which they repaired no problem, but the stones where much smaller, but since it came to my large center stone and all the surrounding diamonds that would have costed so much more, they would not do it. You would think its a big enough company that they would spend the money to keep happy and loyal customers, guess they are worried more about their own overhead then their reputation.
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