After five years of very bad service, being put on hold for 30-45 minutes trying to get service, bad hardware, bad software, system crashes where they had to be rebooted, bad installs, and non-caring customer service reps, I decided to switch to cable. I wanted to close the account and pay my last ...
I refuse to pay for something I know nothing about. Direct TV, or rather the customer service representative, claimed that we watched adult movies on April 17th, 18th, 25th and May 17th. At the times they claimed, my son was at school, my husband was on his 3 to 11 pm shift, and the other times I ...
I've settled my statement entirely, and today they're attempting to cost me more. Beware, people! ...
In a nutshell, our installer was terrific. He really did his best, but we have no suitable sight line through our trees. Our picture constantly fragmented whenever there was even the slightest breeze. So we had the installer come back out and make adjustments. However, he was unable to get us a ...
Direct TV is the worst company I have ever dealt with. I signed up for the "insurance plan." A receiver goes bad, we send it back, no problems, right? Wrong. I called to see when our contract is up, and they told me it had been extended because I sent the bad receiver back. I told them ...
My sister, who is almost 70, decided to let Directv install satellite TV in her home. She then had to move and gave me the equipment to return. I tried to get them to send me the return box but was told that it was their policy that it must be sent to the original address. The new renters finally ...