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UPS
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COMPLAINTS576
VERIFIED PHONE1-800-742-5877
LAST CHECKED2026-10-18
Complaints & Reviews on USAComplaints
USAComplaints currently maintains 576 historical complaints about UPS, published between 2001 and 2020. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.
- Insured guitar amplifier destroyed and claim denied as insufficiently packed
- Driver delivered financial documents to wrong address and failed to recover them
- Paid $185.63 for next-day shipping but item never arrived
- Two-day air package undelivered before overseas trip and $271 reship fee
- Damaged record player claim unpaid and shipper says he was never paid
- Delivery attempted hours before marked window and conflicting call center answers
- Employee added inches to box dimensions causing $50 extra fee
- Driver made no effort to call about delivery to apartment complex
- Scam letter demands insurance payment for fake $50,000 parcel
- Truck backed far into shared driveway and nearly hit me
- Franchise store would not hold package and pickup is 20 miles away
- Driver could not find house on main road, pickup 30 miles away
- International shipment stalled for five days with no tracking movement
- Overnight delivery not made and supervisor gave a false name
- Driver speeding through neighborhood and fleeing after being shouted at
- Postcard notice arrived after package was returned to unknown shipper
- Delivery notices left without ringing bell and fees to reschedule
- Shipment destroyed and purchased insurance not honored
- Weekly Smart Pickup fee charged but pickups often missed
- Driver leaves packages by garage on a hill without ringing bell