Those are the words you hear from UPS when they fail to provide the service you paid for. Every UPS rep I talked to tonight had the same thing to say about their failure, "I'm so sorry Sir", that phrase must be in their training manual.
I have a plane to catch at 6am Friday morning for a project in the Caribbean and I ordered some specialized tools that I need for the project to be delivered 2nd Day Air. Tracking number 1Z1268710210003668.
When the UPS truck made a delivery today, I asked about this package and the driver said, "it's not on this truck, maybe another truck will be coming."
I called UPS customer service around 4pm today and asked about deliver status. The UPS rep said "It's on the truck and is scheduled to be delivered today, they have until 7pm to deliver."
6:30 and no UPS delivery, so I called UPS customer service and they tell me the same thing "It's on the truck and is scheduled to be delivered today, they have until 7pm to deliver."
10:30 I call customer service and they tell me "It's on the truck and is scheduled to be delivered today." I asked the rep if he really believes there are UPS trucks out at 11pm delivering packages, he answers "I'm so sorry Sir."
I ask the rep if UPS will ship the package to my destination in the Caribbean at their expense. "I'm so sorry Sir, but there will be an additional $271.00 charge for this."
So, it will cost me an additional $271.00 for their failure. WTF, if I ran my business like that I would be out of business in a week.
My shipping advice - FedEx.
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