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UPS Reviews, Complaints & Contacts
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REVIEWS & COMPLAINTS611on USAComplaints · none in last 3 yrs · latest 2020
PHONE1-800-742-5877UPS Customer Service
WEBSITEups.com
HEADQUARTERSAtlanta, GA
PROFILE CHECKED2026-11-05
Reviews & Complaints on USAComplaints
USAComplaints currently maintains 611 historical complaints about UPS, published between 2001 and 2020. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.
- Package not delivered two days despite out-for-delivery status
- Always late and parcels left at other houses
- Package left at store next door and repeated broken promises
- Driver skips doorbell and leaves delivery slip
- Package scan erased and delivery rerouted through Mesquite and Dallas
- Driver leaves notices without delivering despite repeated complaints
- Medication delivery delayed by undefined emergency and complaint not documented
- Damaged box claim denied and returned item stuck in lost and found
- Order delivered to neighbor's trailer back door and never received
- Address error not corrected because retailer and carrier blamed each other
- Insurance claim denied for item broken in two despite hard case
- Damaged TV shipped to Puerto Rico and repeated unfulfilled callback promises
- Two-day air package still not here after four days
- Estate package delivered to old address and taken to post office
- Notice marked final attempt and false customer pickup request status
- Held package still on truck when picked up at center
- Package skipped at end of route causing four extra days of waiting
- Boxes left in the open and discourteous speeding drivers
- Driver left packages at apartment door without ringing bell
- Driver reported attempted delivery while customer was at home with no tag