On November 2 I received notice from Nike that my order was shipped UPS. I called UPS that evening to hold delivery until 13 NOV as I was away on military duty (unplanned departure after order was placed). I was told that could not be done but that three delivery attempts would be made and then the package held for five days so I could arrange delivery when I returned. OK, so the package could not be held for delivery and I would have to make arrangements on MON 16 NOV. On MON 09 NOV I received notification from Nike that the package was delivered Friday 06NOV, although UPS had said the package would not be left. I called UPS and arrangements were made for the package to be retrieved the next day so it wouldn't be sitting outside for a week, and arrangements for the package to be redelivered FRI 13 NOV as I was returning home that evening. I arrived home and there was no package, only a notice that a delivery attempt was made but the package could not be delivered as all of a sudden it required a signature. There was no date or time indicated for the next delivery attempt, so I signed the form and left it for the UPS delivery person. I arrived home MON 16 NOV afternoon and found another notice which stated that a delivery was attempted but a signature was required. I called UPS to ask why the package wasn't left as arrangements were agreed upon the previous week for the package to be left FRI 13 NOV (and a signature was provided on the delivery notice). I was informed that it was now driver discretion that signature was required upon delivery otherwise the package would not be left. That wasn't the case the previous week when the package was left although a call was placed to hold delivery, and the driver returned to retrieve the package which was still there so obviously if it wasn’t stolen after sitting outside for 72 hours a couple of hours wouldn’t endanger the package. Why all of a sudden a signature requirement at time of delivery? Once again there was no date or time indicated when the package would be redelivered, and the agent on the phone said it could be delivered any time the next day. So I'm supposed to sit at home all day waiting for delivery of a package which all of a sudden required a delivery signature? That’s worse service than COMCAST! Unfortunately I don't have the luxury of free time to sit around all day and wait for some sneakers, so I was told that after the delivery attempt on TUE 17 NOV I would have 5 days to pick up the package from UPS distribution center 30 miles away, because all of a sudden at the driver discretion a signature is required at delivery. Why there is all of a sudden a signature requirement by the driver, when there wasn't one on the original delivery after UPS was notified no one was home and was requested to hold the package? This is ridiculous. I informed Nike of the delivery problems which contacted UPS to request them to just leave the package, no driver discretion required. UPS said no, once the driver determines there is a signature requirement when delivered it cannot be lifted. A bit of a contradiction there, as the package was left (for 72 hours) during the original shipment without the signature requirement. So that was changed but common sense could not change it back. Not to mention UPS has been delivering packages here for 15 years with driver discretion never invoking a signature requirement. I asked UPS for an explanation and all they say is “driver discretion.” More like driver idiocy, if you ask me.
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