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COMPLAINTS576
VERIFIED PHONE1-800-742-5877
LAST CHECKED2026-10-18
Complaints & Reviews on USAComplaints
USAComplaints currently maintains 576 historical complaints about UPS, published between 2001 and 2020. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.
- Early morning service not honored and credit request denied
- Wife cracked rib falling after driver left package and drove off
- Package hold confusion and no way to contact the pickup location
- Package sent to Ohio instead of apartment and not expedited
- Address mistake charged to sender and box arrived damaged with vase missing
- Delivery refused over road conditions then package left at gas station
- Wrong-address and damaged deliveries with no way to resolve them
- Antique painting arrived damaged and store ignored claim
- Package not held as requested and staff gave conflicting policies
- Reschedule fee and no flexibility for delivery time window
- Electric guitar delivered to a nearby bank instead of my house
- Deliveries to business reduced to weekly using no-signature code
- Store owner rude about package returned to sender
- Insured artwork arrived damaged and claim denied as inadequately packed
- Hundreds of Iowa packages undeliverable after storm and managers ignore transit times
- Two-day parts delivery arrived a week late with one item missing
- Needed package rerouted to Florida and delayed six days
- Package delivered to wrong address and franchise store refused to help
- Rude call center agent and driver repeatedly missed scheduled pickup
- Timed delivery missed at business despite signature on file