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UPS Reviews, Complaints & Contacts
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REVIEWS & COMPLAINTS611on USAComplaints · none in last 3 yrs · latest 2020
PHONE1-800-742-5877UPS Customer Service
WEBSITEups.com
HEADQUARTERSAtlanta, GA
PROFILE CHECKED2026-11-05
Reviews & Complaints on USAComplaints
USAComplaints currently maintains 611 historical complaints about UPS, published between 2001 and 2020. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.
- Truck backed far into shared driveway and nearly hit me
- Franchise store would not hold package and pickup is 20 miles away
- Driver could not find house on main road, pickup 30 miles away
- International shipment stalled for five days with no tracking movement
- Overnight delivery not made and supervisor gave a false name
- Express delivery - 10days and still waiting - UPS EXPRESS WORLDWIDE SERVICE
- Driver speeding through neighborhood and fleeing after being shouted at
- Postcard notice arrived after package was returned to unknown shipper
- Delivery notices left without ringing bell and fees to reschedule
- Shipment destroyed and purchased insurance not honored
- Weekly Smart Pickup fee charged but pickups often missed
- Driver leaves packages by garage on a hill without ringing bell
- Early morning service not honored and credit request denied
- Wife cracked rib falling after driver left package and drove off
- Package hold confusion and no way to contact the pickup location
- Package sent to Ohio instead of apartment and not expedited
- Address mistake charged to sender and box arrived damaged with vase missing
- Delivery refused over road conditions then package left at gas station
- Wrong-address and damaged deliveries with no way to resolve them
- Antique painting arrived damaged and store ignored claim