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T-Mobile Reviews & Complaints
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REVIEWS & COMPLAINTS1,863on USAComplaints · 2 in last 3 yrs
PHONE1-800-937-8997Customer service
WEBSITEt-mobile.com
HEADQUARTERSBellevue, WA
PROFILE CHECKED2026-10-19
Reviews & Complaints on USAComplaints
1,863 complaints on USAComplaints, including 2 published in the last three years.
- Rebates Never Paid and Unexplained $40 Suspension Fee
- Battery Missing From To-Go Phone and Rep Demanded Social Security Number
- Cracked Dash LCD Screen Not Covered Under Warranty
- Poor Coverage at Work, Then Charged Early Termination and Sent to Collections
- Sales Tax Charged on Free Sixth Month of Service
- Voicemail Minutes Counted as Overage Despite Free Mobile-to-Mobile Plan
- Hotspot Internet Slow and Unreliable at $29.99 a Month
- Long Wait at Astor Place Store While Employees Chatted
- Over-Limit Minute Charges on Phone That Did Not Work, Plus Termination Fees
- Phone Defective Under Warranty but Replacement Refused as Model Discontinued
- Billed $900 in Overages After Missing Mobile-to-Mobile Feature on Malfunctioning Phone
- Suspended Phone Balance Lost After Insurance Replacement Claim
- Charged $200 Restocking Fee While Company Keeps Returned Phone
- Order Errors Caused Wrong Charges and Unauthorized $75 Line Activation
- Disputed $60 Restore Fee Caused by Delay at Costco Store
- Promised Rebates and $150 Credit Never Applied After Phone Order
- Coverage Map Showed Service Where None Existed After Moving
- Incoming Calls Fail With Error Message for Two Months
- Paid-in-Full Account Sent to Collections After Cancelling Service
- Rebates Advertised on Phone Did Not Apply at Purchase