T-Mobile's National Returns Center accepted a UPS package of a Refurbished Razor Replacement Handset with stickers still intact on the device (which they received after their deadline date and refuse to return the item). On January 6, T-mobile wrongfully disconnected my service for non payment of a $200 Restocking Fee Charge after they accepted a Newly Refurbished Handset.
Unfortunately, I have dealt with Rude, Patronizing, Unprofessional, and Raised Stern Voice Supervisors. I have spoken to each Rep in a very Kind & Professional manner. This is not acceptable practice. My service has been interrupted for expected payment on a product that T-Mobile is in possession of while I am expected to remain empty handed. A company will not charge a customer for an item and keep the item in return. This is nothing short of theft and should be handled legally.
There has been absolutely no acknowledgment of my previous faxed letters, emails, call inquiries and left message to-date after 7 months of my documented concerns. As I am also paying for new phone line contract and the phone and service has never worked, I am being charged $200 for termination fees for cancelling a few days before the 14 day period.
I pay $15 a month on this seasonal suspended line with no service and will be expected to resume regular payments of $39.99 even though the phone and service does not work. T-mobile must have a different definition of Customer Care to their loyal customers. Their demographical map is a dishonest display of poor business practice.
Bottom line is the T-mobile company wants to have the best of both worlds; Charge fees and possesses the very equipment. I will not disappear as the company may have expected as an unacknowledged customer with legitimate concerns. Payment cannot be made on product I do have. This will escalate through the media as I will not accept this behavior & treatment.
Should I proceed with a formal Lawsuit?
0 comments