In the Morning i called tmobile customer service and asked to add the Hotspot service on the account. After realizing that I don't have any tmobile hotspot in the area I called back again after 35 minutes and asked to remove the service. Unfortunately customer service forgot to write this memo on the account and the service was not removed.
I realize after two months that I am still paying for this service. Tmobile will not refund the money because there was no memo to remove the service. Is there way I can get my money back?
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