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T-Mobile Reviews & Complaints
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REVIEWS & COMPLAINTS1,863on USAComplaints · 2 in last 3 yrs
PHONE1-800-937-8997Customer service
WEBSITEt-mobile.com
HEADQUARTERSBellevue, WA
PROFILE CHECKED2026-10-19
Reviews & Complaints on USAComplaints
1,863 complaints on USAComplaints, including 2 published in the last three years.
- Charged Two Months for Hotspot Service Asked to Be Removed
- Billed for Kid Connect Plan Different From the One Signed For
- Dealer Misrepresented Return Terms and Wrong Billing Address Hurt Credit
- Billed After Cancelling Service Because Family Plan Required Two Phones
- Phone Down 10 Days and Memory Card Contacts Erased by Store Technician
- Assured No Charges for Same-Day Transfer, Then Billed Over $200
- Charged Twice Monthly for Two Hotspot Accounts, Refund Limited to 60 Days
- Collection Notice Received for a Wireless Account Never Opened
- Prepaid Phone Rebate Denied Over Inactive Number and Wrong Form
- Take Control Plan Deducts Minutes During Free Off-Peak Hours
- Plan Never Changed and Bill Rose After Phone Upgrade
- Second Line Placed on Separate Higher-Rate Plans Instead of Family Plan
- Sports Updates Billed as Individual Texts, Bill Reached $300
- Charged $400 Early Termination Fee After Unknowingly Extending Contract
- Sidekick Return Address Invalid and Promised Credit Never Given
- Asked for Cheapest Plan but Billed Nearly $400, Then $507
- Billed After Returning Phone Within Grace Period, Months of Calls Failed
- Family Plan With Poor Home Coverage, Paid $868 After Switching
- Cancelled Four Lines After Poor Coverage, Told $800 Termination Fees Apply
- Possible Hidden Two-Year Contract Renewal After Phone Upgrade