I been in T-mobile since 2005 I renewed for 2 yrs starting July 14, assuming that the service would be as good as the year before. My original Zip at the time was 20164 at my business location and there is coverage and I lived in my home 20176 and coverage was good that is why I stayed with T-mobile. Dec. 1 I moved to Zipcode 20165 about 2 miles from 20164 and I found out that I don't have coverage in that zipcode. My plan is nationwide, no roaming unlimited nights & weekends.
In all T-mobile phone that advertise online they all showed that there is coverage in 20165 Sterling, VA. That is a lie because I live in that are since DEC. 1 I can't use my cell phones I paid for a cell phone to be able to use anytime I want specially inside my home.
I been calling T-mobile they don't do anything they ignore my emails I called them from my land line phone after talking a few minutes the Tech. Person will suddenly said I can't hear you! 3 times then hang up.
I want my phone to work inside and around my home ASAP because I paid for it.
If T mobile can't make my phone work I want to cancel my contract w/out penalty because it is not my fault their company do not deliver the service that they advertises and that's wrong false & misleading. I only need to things I stay with t-mobile if they make my service work or cancel my contract w/out penalty.
I am surprised reading what other people complaints about t-mobile. I wish there is something that we can do to stop this bad business practice. Tmobile own by a foreign company why we allowed this company to cheat us the American? Can we get together and start to fight back? I filed my complaint to the FTC yesterday I am not sure if they will do anything about it but I did it anyway.
Thank you for allowing me to post my complaint
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